Free Shipping On All Orders $50+
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Free Shipping On All Orders $50+
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F.A.Q.

Why should I choose Pinklivity?

The exclusive range of latest jewel collection present at Pinklivity at unbelievable prices gives you all the reasons to buy. We are versed with the latest fashion and keep on updating our collection with trendy jewels to make you a style icon.

Can I send the gift to my loved ones via Pinklivity?

Yes! We are here to serve you with your gifting needs. You need to choose two different addresses while placing order with it. The Billing address will be yours while the shipping address shall be the place where you want your gift to be delivered. And, you are all set to surprise someone with your love and care.

From where does my order get shipped?

As we are based in USA, we ship all the international orders from here only.

How to check the status of my order?

We intimate you about the shipping of your product via email. We send the tracking information in this email which helps you to track the location of your order. It is important to furnish your personal details accurately to let us serve you better.

What is the turn-around-time for personalized orders?

It takes approximately 14 days to ship your personalized orders by us. We give a due diligence in adding every intricate detail as required by you to add an impeccable personal touch to it.

Is it possible for me to pick up my order?

We don’t have a store front where you can pick up your orders. However, if you are in urgent need of any order placed with us, you can send us a mail support@pinklivity.com and we will surely workout something for you.

How much time does Pinklivity generally take for an order delivery?

Depending on your shipping method and your location, the order delivery time differs. No order can be expedited once shipped. Following is the estimated time of delivery for different locations:
For Unites States: 4-7 business days
Any unforeseen postal delays, holidays and weekends are not included in the shipping days.

How to go about when the tracking reflects the delivery of my order and I haven’t received it yet?

If you find any discrepancy between the tracking status and order delivery, initiate the steps as below:

  • Verify the shipping address provided by you at the time of placing the order
  • Figure out if someone else (your neighbor or any other family member) has relieved it on your behalf
  • Wait for 1-2 days (under rare circumstances)
  • Investigate the attempted delivery notice slip

Pinklivity do not held responsible for stolen or lost packages which are marked as delivered under Pinklivity Tracking system. However, we will extend the best customer support to resolve the issue.

How long does it take to ship my order by Pinklivity?

All the orders which are placed for stock-in-hand are shipped within 2-3 days of order received. For all the pre-order stock, it takes considerably higher time depending on the availability of the product. Feel free to connect @ support@pinklivity.com to address your concern regarding order shipment.

As an Influencer, I am interested to work with Pinkliviity. Please guide!

It would be pleasure to work to have you on board as an Influencer. We look forward for an exciting partnership with you if you have any indigenous idea or a keen interest to get associated with us. Connect with us @ support@pinklivity.com and we will get back to you very soon.

What are the policies for suppliers and manufacturers?

To give our incredible designing an edge, we welcome overseas manufacturers across the world to contribute to the steaming collection of Pinklivity. Based on the quality and uniqueness of their products, experience they possess and their craftsmanship, we partner with the selected suppliers and manufacturers. We ensure that the companies we are working with provide sociable and safe environment to their employees and works in the best of their interest.

Jewelry Care

How to take a good care of my Jewelry?
Being a fashionista, jewelry is an integral part of your style and you would love to treasure each masterpiece exceptionally to showcase your immaculate sense of style. It is important to take a good care of your jewelry to make it last longer.

  • Avoid a direct contact with perfumes, perspiration, lotions and other liquids to keep them as sparkling as new.
  • Maintain a jewel chest in which you can treasure your jewelry safely without any tangles and over stuffing to avoid and potential damage.
  • Every time you wear a piece, make sure to wipe it off using a oft cotton cloth before keeping it back to your wardrobe
  • Don’t forget to wear your confident along with your hand-picked jewelry.

Are personal styling services available with Pinklivity?

We would be extremely delighted in helping you out for creating a unique style statement. From creating a specific look to looking forward for an honest opinion for your D-day, we are here to serve you.
We gladly assist you in learning the best tricks on accessorizing yourself perfectly based on your persona.

How to create an account with Pinklivity?

You can simply log on to our website and Sign In as a New User.
If you have already filled your shopping cart with some of our amazing jewel collection, you can create an account at the time of checking out.
It is important to review all the personal details provided to us at the time of placing order to ensure quick and hassle free product delivery.
In case, you already have an account but do not remember the password, use the link reset your password to retrieve your old password or enter a new password.

What is the return policy at Pinklivity?

We assure a refund, credit or exchange on qualifying products within 15 days of the delivery of the product.
Send us a mail at support@pinklivity.com
You will receive a Return Authorization Number (RAN) as one of our customer representative will guide you on out easy return processes.

I have voucher code for Pinklivity, How to redeem it?

You can redeem your voucher at the time of check out after you make the relevant purchase. Follow the steps below to redeem your voucher code:

  • Log in to the Pinklivity
  • Add the relevant products to your shopping card
  • Check out and enter the voucher code in the coupon field
  • You are all set to avail the exciting discounts

I forgot to use my Promo code while placing the order, can I use it now?

In case you forget to apply your Promo code while placing an order with us.
Alternatively, you can sent us an email @ support@pinklivity.com
If you get back to us within 2 days of your order, we will be glad to help you out.
In case of delay, we humbly offer a credit for your next purchase.

I received a damaged product, how to go about?

We are extremely sorry for the inconvenience. At Pinklivity, each order gets through the stringent process of checking before proceeding for the shipment.
If you receive any damage product, kindly get in touch with us immediately @ support@pinklivity.com along with the photos of the received damaged product and your order number.
We will do our best to fix this problem.